FAQs - Help desk
1. TheNextDeals Shipping and Returns.
We charge flat shipping fee $3.99 for all available countries in the list. Shipment may take between 7 - 15 days to be delivered. To receive FREE SHIPPING, customer should orders over $49 dollars. We currently do not ship to P.0 Box address.
2. How secure is my online order?
Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your compute transmission and our server, so that only data to and from these sources can be valid.
3. Can i buy more than one deal at a time?
Yes! You can buy different deals in one transaction using our shopping cart feature. This is a great way to meet the $49 minimum purchase to qualify for free shipping.
4. How can i get free shipping?
In order to receive free shipping on your purchase, your purchase must meets the $49 minimum.
5. How do i return a Big Team Deals item?
For returns, simply contact our customer service located on the bottom of the page.
6. Do i need to do anything to receive my deals order?
Nope, nothing is required from client side once payment has been accepted, just wait for few days then your parckage will be shipped from warehouse.
7. Do i pay tax on Big Team Deals?
No, applicable GST/HST tax already added at its price.
8. How do i track my orders shipment?
You will soon receive shipping notification email once your order has been shipped, the email should contains tracking number where you can track it through carrier.
9. When and how will my goods arrive?
When: The estimated delivery times are provided in the Fine Print of the deal. We will provide tracking information whenever possible.
10. Why do most order take 7 to 12 or longer days to be delivered?
To deliver an amazing selection of quality products, we work with thousands of brands across the country. In most cases, the brand ships your order to our distribution center before we forward to your address.
11. Can i buy deals in bulk?
For limitation of purchase, please see each item's fine print section for details.
12. Can i edit my shipping address?
Yes, editing of shipping address, please contact our customer service directly and provide a new address beside it. Must edit before parckage leaves our distribution center.
13. Can i edit or cancel my Big Team Deals order?
Simply contact our customer service located at the bottom of the page.
14. My order's delivery time frame has passed and i haven't received my item.
Sad to hear that. We do apologozed for any delay in your shipment. Please check "My Order" feature on your My Account page for information on your order's status. If you didn't receive tracking number from us, please let us know.
15. Tracking says my package was "delivered", but i didnt receive any.
Sometimes carriers scan packages before they've actually reached their destination, so it may be a few days before it arrives.
16. Starbucks Card reload deal.
Before purchasing this deal, you must have a valid Starbucks Card # on hand. You will be ask to enter your Starbucks Card # before checking out. Once payment accepted, amount will be deposited directly to your Starbucks Card provided. The process may take up to 3 days to complete.